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FAQs

Payments

IS MY ONLINE PAYMENT SECURE?

100%. When you place an order on our website, we encode your information using the SLL encryption technology. This is the most advanced consumer online security up to date. Your bank details and payment information are all SLL encrypted & will never be kept or stored on this website without your consent.

WHAT CAN I DO IF MY PAYMENT HAS DECLINED?

If your payment has declined, make sure to contact your bank or credit card company as soon as you can. Authorization is between our banking provider and your financial instituations. If you are experiencing any further difficulties, please contact us at info@shopbellaxo.com

WHEN WILL THE PAYMENT BE DEDUCTED FROM MY CREDIT CARD OR BANK ACCOUNT?

The provided card will be charged as soon as you complete the transaction.

FAQs

Shopping

I HAD AN ITEM IN MY SHOPPING BAG AND NOW ITS MISSING? HELP?!

Although some of our items have just released, they are in high demand. Our company operates on a first-come first-serve basis. This only means that by the time you were going to checkout your items, another customer has already successfully closed their transaction before you could. Just remember, try to check back the next day for any cancelled orders, because these items wil be available to purchase again. But to avoid all of this, try to checkout items in your bag as soon as possible. 

I WANT TO CANCEL MY ORDER. CAN I DO IT?

Unfortunately, we are unable to cancel orders at this time once you’ve successfully completed your transaction. In the case of duplicate orders, please e-mail us at shobikasharen@gmail.com

AM I ABLE TO ADD ANYTHING TO MY ORDER ONCE IT'S COMPLETED?

Sorry all orders are final and we are unable to edit orders once they are placed.

HOW DO I PLACE AN ORDER ON YOUR WEBSITE?

It is super simple. Click the “add to cart” button next to the item you’d like to purchase. Once you’ve added all the items you wish to purchase, either you could click “checkout” on the top bar, or your car will be floating on the right side of the page. If you need any further assistance, please contact us at shobikasharen@gmail.com

FAQs

SHIPPING, DELIVERY & PICKUP

IT'S BEEN OVER 12 BUSINESS DAYS AND MY ORDER HASN'T ARRIVED. HELP.

For any delivery inquiries, please e-mail us at shobikasharen@gmail.com. We are extremely sorry for any delays although we are comitted to delivering to you as soon as possible as a small production company. 

WHY IS MY PHONE NUMBER REQUIRED?

A contact number is mandatory for most shipping carriers. We only use this particular information to contact you about your order, if necessary.

WHAT IS FREE LOCAL PICKUP?

We offer the option of free local pickup for those who are not interested in shipping. Please advise, the free local pickup will be located in the GTA. Instructions with a precise location and available dates and times will be included in your pickup notification e-mail. For faster processing, under “Order Notes”, please indicate the dates and time in preference to pick up your order. 

IF I CHOSE LOCAL PICKUP, CAN I PAY IN PERSON?

Sorry! Unfortunately there is no ption of paying in person at this time. Please make sure you complete the transaction online prior to the pickup. WE CANNOT DO ADD-ONS IN PERSON. 

WHAT ARE YOUR SHIPPING FEES?

We are offering a flat rate of $13 for shipping to the rest of Canada including Ontario (outside of the GTA). There is also a flat rate of $18 for international orders (outside of Canada). Please advise, we reserve the right to change or discontinue these rates at any given time. The cost of your shipping rate will be displayed at checkout. By completing your transaction, you are agreeing to pay for the shipping cost. 

I WROTE MY SHIPPING ADDRESS WRONG. WHAT HAPPENS NEXT?

As a customer, you are responsible for providing the complete and accurate address for the delivery of your purchase. All orders which are returned to us due to faulty addresses will be charged standard shipping rates if you request the order to be reshipped. If you are aware of providing us with wrong address, please e-mail us as soon as possible so we can fix this before delivering your order. 

WHAT IS THE PROCESSING TIME FOR THE SHIPPING OPTION?

Alll of our products are made to order. Processing can take up to 1 week from the date the order is placed. Shipping could potentially take up to 10 business days from the original ship date to all of Canada (depending on location. International orders may take up to 2-3 weeks depending on location and customs clearance. SHOPMIABELLA is not responsible for any shipping delays in regards to adverse weather conditions, natural disasters or shipping provider error. 

WHAT IS YOUR RETURN POLICY?

SHOPBELLAXO’s mission is to make sure that you are completely satisfied with your purchase. We will accept the return of any unused items purchased on our website. On that note, we cannot accept those that have been opened unless they are damaged, defective or an incorrect item. All issues related to returns returns and replacements, must be reported within 48 hours of receipt of order to info@shopbellaxo.com. Unfortunately, we do not accept exchange of items at this time.

PRIVACY

Our Promise To You.

Thank you for visiting SHOPBELLAXO. Your privacy and online safety is importan to us so we’ve created a page just so we can inform you about the information this website may collect while you are here. By using our website we know that you’ve placed a great deal of trust on us and so by doing so, you are accepting the conditions provided in this policy. SHOPBELLAXO is committed to maintaining customers’ privacy. 

 PERSONAL INFORMATION

Your personal information is any information that can be used to directly or indirectly identify you. Our website collects personal infomation such as full name, delivery/shipping address, contact details, credit card information, email address etc. Other than this, we may collect personal information that does not directly identify you by name or contact information, but which may be used to identify that a specific computer or device has accessed our online services. This is only collected when provided voluntarily by our visitors and customers. The information collected is solely used to fulfill your specific request unless provided permission for another use of manner such as a mailing list. The information we collect from our customers help us to improve the services we offer. SHOPBELLAXO keeps a record of your information and it is necessary in order to fulfill your order requirements.

You may ask, how do we get your consent. When you provide us with your personal information to complete a transaction, verify your credit card, place an order etc., we imply that you consent to our collecting it and using it for that specific reason only.  

TRACKING AND USAGE OF COOKIES

This website stores certain information about your browser in the form of cookies. A cookie is a data file which is stored by your web browser on your computer. This website also gathers data through analytical tools that track the number of visitors and pageview it receives. This informatio is aggregated so it does not identify individuals and we use it only to help us improve the way the website works. All of the data collected through this method are anonymous and do not reveal individual user information. On that note, some parts of our website need Cookies in order to  function correctly. By default, Cookies should be enabled on your device and although you can ‘disable’ them in your browser, this only affects your website experience. 

ice and although you can ‘disable’ them in your browser, this only affects your website experience. 

WOOCOMMERCE

Our e-commerce store is hosted on WooCommerce. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through WooCommerce’s data storage, databases and the general WooCommerce application. They store your personal data on a secure serve behind a firewall. For more insight, please read WooCommerce’s Terms of Services and Privacy Policy by visiting their website. 

SECURITY

Security is extremely important to us, especially when processing orders with information collected from our customers at all times. Secure Socket layer, also known as “SSL”, encryption technology is implemented in order to protect information especially when it comes to payment transactions. We also have other security procedures in order to protect your information. 

If you have any questions, concerns or comments in regards to our privacy policy, please e-mail me at shobikasharen@gmail.com. We may ammend or revise this policy from time to time and so, please review it regularly.